Order Fulfillment and Admin Executive
U
UMAEZ LLCDTC e-commerce
MalaysiaFull-TimeExecutive
Salary not disclosed
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Job Details
- Required Skills
- ShopifyDocumentationAttention to detail
Requirements
- Have experience in e-commerce operations, order fulfillment, customer support operations, or logistics coordination.
- Demonstrate strong attention to detail when tracking numbers and identifying order discrepancies.
- Follow up reliably and continue tracking cases until they are resolved.
- Be comfortable using trackers, spreadsheets, and backend systems as primary daily tools.
- Work independently and manage a queue of open issues without step-by-step direction.
- Shopify experience or familiarity with e-commerce order management dashboards is an advantage.
- Experience working with 3PLs, warehouses, or fulfillment partners is an advantage.
- Be familiar with refunds, reshipments, partial fulfillments, and inventory-related order issues.
- DTC e-commerce experience is an advantage.
Responsibilities
- Monitor fulfillment and delivery status across active orders to ensure shipments go out on schedule.
- Track unfulfilled orders, especially those pending for 30–180 days, and drive each to resolution.
- Identify delayed, stuck, missed, and partially fulfilled orders and coordinate fixes such as reshipments, refunds, or escalations.
- Track multi-SKU orders with partial fulfillment and ensure outstanding items are addressed.
- Escalate issues requiring refunds, reshipments, or operational decisions with complete context and documentation.
- Coordinate with 3PL and fulfillment partners on order updates, resolution timelines, and follow-ups.
- Coordinate daily order activity and handoff issues with warehouse and logistics teams.
- Keep the customer support team informed about pending resolutions.
- Maintain accurate trackers for unfulfilled, delayed, and partially fulfilled orders and resolution status.
- Surface recurring partner, SKU-level, and carrier issues to the Operations lead and contribute to SOP and workflow improvements.
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