Lead Product Manager, Consent & Preference Management Platform
New
H
HumanaHealthcare technology
United StatesFull-TimeLead
Salary$126,300 - $173,700 per year
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Job Details
- Experience
- 6+ years of experience in product management, platform product ownership, or digital capability delivery.
- Required Skills
- Product ManagementContent management
Requirements
- Have 6+ years of experience in product management, platform product ownership, or digital capability delivery.
- Have experience working with Nest Best Action platforms, AI platforms, or intelligent platforms.
- Have experience managing complex backlogs for enterprise platforms used across multiple channels and business units.
- Understand consent, preference, privacy, or customer data management concepts.
- Demonstrate the ability to translate regulatory or policy requirements into functional product capabilities.
- Have experience working with cross-functional technology, legal, compliance, and business teams.
- Hold a bachelor’s degree in Business, Technology, or a related field.
- Preferred: experience in healthcare, financial services, or another highly regulated industry.
- Preferred: familiarity with HIPAA, TCPA, CCPA, and Do Not Call regulations.
- Preferred: experience supporting omnichannel engagement, personalization, or customer data platforms.
- Preferred: exposure to API-first platforms, data governance models, enterprise integration patterns, or scaled agile and hybrid delivery environments.
Responsibilities
- Manage the backlog for assigned consent and preference platform capabilities in alignment with the enterprise roadmap.
- Translate strategy, regulatory requirements, and business needs into product requirements, user stories, and acceptance criteria.
- Coordinate with Centerwell, engineering, architecture, and delivery teams to plan and release platform enhancements.
- Lead development of consent capture, preference updates, suppression logic, policy enforcement, and downstream activation capabilities.
- Drive platform integration with Centerwell and ensure data models, APIs, and workflows meet enterprise standards and regulatory guidance.
- Validate support for omnichannel use cases across web, mobile, CRM, contact center, and third-party integrations.
- Support platform onboarding and adoption through enablement, documentation, and partnership with lines of business.
- Track product KPIs including consent capture rates, preference usage, data quality, error rates, and activation success.
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