Supplier Success Professional (B2B Customer Support)
New
A
AvettaSupplier compliance
Those outside of commutable distance, but still residing within England, may be considered on a remote basis., Training: 4 pm–1 am GMT, Monday–Friday; after training: 8 am–5 pm or 9 am–6 pm local time.Full-Time
Salary not disclosed
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Job Details
- Languages
- Fluency in German and English is required.
- Required Skills
- Problem SolvingCustomer support
Requirements
- Fluency in German and English is required.
- Experience as a Customer Support Specialist or in a similar customer service role.
- Working PC knowledge; Windows is preferred.
- Ability to learn online software systems.
- Strong written and oral communication skills.
- Ability to actively listen and anticipate customer needs.
- Problem analysis and problem-solving ability.
- Attention to detail and accuracy.
- Adaptability and self-motivation.
- Ability to learn and apply new information or skills.
- Additional European languages are preferred.
Responsibilities
- Provide professional support to Avetta customers through telephone, email, and chat.
- Research, clarify, and resolve customer issues with solutions or alternatives.
- Prioritize customer needs and provide outbound follow-up by phone and email.
- Verify details on regulatory documents and record interactions in Service Cloud (SFDC).
- Analyze and report product malfunctions by testing scenarios or impersonating users.
- Update internal databases with technical issues and useful customer discussions.
- Escalate customer complaints and identify options for additional assistance.
- Educate customers about new features and share feedback, feature requests, and workarounds with internal teams.
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