Sr. HR Business Process Optimization Specialist
R
Rakuten InternationalHR transformation
This role is eligible for remote employment in the following states: CO, CT, FL, GA, IL, MA, TX, WI, UT.Full-TimeSenior
SalaryUSD $65,529.00 - $112,644.00 annually
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Job Details
- Experience
- 5–7 years of experience in process improvement or an internal consulting capacity within an HR environment
- Required Skills
- Change ManagementWorkdayProcess improvement
Requirements
- 5–7 years of experience in process improvement or an internal consulting capacity within an HR environment; HR experience is required.
- Lean and/or Six Sigma certification required, with Green Belt as the minimum; Black Belt preferred.
- Ability to lead process improvement engagements end-to-end, from assessment through implementation and handoff.
- Strong facilitation skills and ability to guide cross-functional stakeholders through ambiguity.
- Experience designing practical process governance frameworks and controls for operational teams.
- Familiarity with HRIS platforms; Workday experience is a plus.
- Comfort working across a multi-country organization with varying local requirements and stakeholder needs.
- Strong written and verbal communication skills, including translating process complexity into clear documentation and recommendations.
- Ability to influence and challenge stakeholders at all levels and manage resistance with diplomacy.
Responsibilities
- Assess current-state HR processes and identify inefficiencies, gaps, and improvement opportunities.
- Apply Lean/Six Sigma methodologies to diagnose root causes and design future-state solutions.
- Facilitate process improvement workshops and working sessions with HR stakeholders.
- Develop recommendations and improvement roadmaps, support implementation, and transfer ownership to functional teams.
- Help HR teams establish process controls and governance frameworks, including process flows, decision trees, and SOPs.
- Document improvements so they are sustainable, auditable, and scalable across regions and countries where applicable.
- Identify control gaps or compliance risks and partner with functional owners on remediation.
- Build functional team capability so improvements are self-sustaining.
- Collaborate with the Transformation HUB, support change management, and surface systemic themes across HR functions.
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