Product Analyst II - Agile & Utilities
New
D
DaCodesUtility software
This opportunity is open to candidates based in LATAM. Workable locations: Mexico. Colombia. Costa Rica. Argentina. Chile. BrazilFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Advanced English, both spoken and written.
- Experience
- 4–6 years of experience as a Product Analyst in a product or technology-driven environment. Preferred: At least 2 years of experience in the utility industry, customer self-service portals, or CIS billing systems.
- Required Skills
- AgileSCRUMJiraConfluenceAzure DevOps
Requirements
- Hold a bachelor’s degree in Business, Information Systems, or a related field.
- Have 4–6 years of experience as a Product Analyst in a product or technology-driven environment.
- Have experience gathering requirements and writing user stories and acceptance criteria within an Agile/Scrum framework.
- Understand the software development lifecycle (SDLC) and Agile methodologies.
- Be familiar with the utility industry, CIS billing systems, or regulated markets.
- Be proficient with Jira, Confluence, Trello, or Azure DevOps.
- Be able to translate complex business needs into actionable requirements for development and QA teams.
- Have advanced spoken and written English.
- Preferred: Have at least 2 years of experience in utilities, customer self-service portals, or CIS billing systems.
- Preferred: Have experience with SAP IS-U, Oracle CC&B, Oracle C2M, or VXcis.
- Preferred: Understand utility billing processes, including meter-to-cash, billing determinants and rate structures, adjustments and rebills, and payment posting.
- Preferred: Have experience supporting customer self-service portals, customer journey mapping, or integrations involving CIS systems, payment vendors, and bill print vendors.
Responsibilities
- Collaborate with stakeholders, Product Managers, and technical teams to gather, analyze, and document business and technical requirements.
- Translate requirements into user stories with business context, acceptance criteria, business rules, dependencies, and edge cases.
- Facilitate workshops, interviews, and meetings to uncover stakeholder needs, resolve ambiguities, and clarify objectives.
- Maintain and refine the product backlog in partnership with Product Owners.
- Ensure requirements and user stories are testable, traceable, and aligned with business goals.
- Support sprint planning, backlog refinement, and product demonstrations.
- Analyze processes and systems to identify gaps, customer pain points, and opportunities for improvement.
- Help prioritize features based on business value, customer impact, and technical feasibility.
- Work with development and QA teams to clarify requirements and support validation against acceptance criteria.
- Maintain documentation of workflows, requirements, and agreed business rules.
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