Organizational Change Manager (ServiceNow SPM)
L
Link GroupIT Consulting
Warszawa, Gdańsk, Poznań, Wrocław, Kraków, Łódź, Białystok, Lublin, Olsztyn, Szczecin, Country code: PLFull-TimeManager
Salary19320 - 21840 PLN per hour b2b currencySource=original; 4147 - 4687 CHF per hour b2b currencySource=conversion; 3784 - 4277 GBP per hour b2b currencySource=conversion; 4401 - 4975 EUR per hour b2b currencySource=conversion; 5009 - 5662 USD per hour b2b currencySource=conversion
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Job Details
- Experience
- Minimum 3 years of hands-on experience with ServiceNow Strategic Portfolio Management (SPM); at least 5 years of experience in organizational change management; minimum 5 years of project management experience.
- Required Skills
- Project ManagementFinancial ManagementServiceNowTraining
Requirements
- Minimum 3 years of hands-on experience with ServiceNow Strategic Portfolio Management (SPM).
- At least 5 years of experience in organizational change management and driving user adoption.
- Minimum 5 years of project management experience.
- Proven hands-on expertise with ServiceNow Strategic Portfolio Management (SPM).
- Demonstrated experience leading change management initiatives for enterprise-wide technology implementations.
- Ability to work independently and effectively within a fast-paced transformation environment.
- Good understanding of portfolio management, demand management, investment planning, financial management, and project management processes.
- Strong project management background with the ability to coordinate multiple stakeholders and priorities.
Responsibilities
- Support the stabilization and ongoing adoption of newly implemented ServiceNow SPM capabilities.
- Collaborate with business stakeholders to identify challenges, improvement opportunities, and adoption barriers following the platform implementation.
- Develop action plans to address process, reporting, configuration, data quality, and user adoption gaps.
- Prepare and maintain governance documentation, operating procedures, process documentation, and work instructions.
- Design and deliver training materials, user documentation, knowledge articles, and communication plans.
- Facilitate end-user training sessions, workshops, demonstrations, and knowledge transfer activities.
- Act as the ServiceNow SPM subject matter expert, providing day-to-day guidance, troubleshooting support, and best practice recommendations.
- Lead organizational change initiatives to ensure successful adoption across the user community.
- Ensure effective knowledge transfer and handover to internal IT PMO teams before the end of the engagement.
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