Senior L2 Support Engineer
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XoperoBackup & Disaster Recovery
Gorzów Wielkopolski, Country code: PLFull-TimeSenior
Salary10,000 - 13,300 PLN per month
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Job Details
- Languages
- Polish (C1), English (B2)
- Experience
- Minimum 4 years
- Required Skills
- AWSAzureLinuxScripting
Requirements
- Minimum 4 years of professional experience in an L2/L3 Support Engineer role or similar, ideally within a product-based company.
- Proficiency in administering and troubleshooting Windows and Linux operating systems.
- Solid experience with infrastructure troubleshooting and virtualization environments (VMware or Hyper-V).
- Understanding of cloud infrastructure basics, specifically AWS and/or Azure.
- Strong knowledge of core networking concepts including TCP/IP, DNS, routing, and firewalls.
- Experience with storage infrastructure.
- Proven ability to automate tasks using scripts and modern AI-based tools.
- Fluent communication in Polish (C1) and English (minimum B2).
- Availability for on-call rotations.
Responsibilities
- Diagnose, reproduce, and resolve complex escalations from the L1 team.
- Analyze logs and environment configurations for Windows, Linux, VMware, Hyper-V, AWS, Azure, and GCP.
- Collaborate with the R&D team to report bugs, verify fixes, and provide technical context.
- Support Enterprise and MSP partners during implementations and ongoing technical operations.
- Develop and maintain the knowledge base, including runbooks and escalation procedures.
- Automate repetitive tasks and develop diagnostic tools.
- Maintain high-quality technical communication with clients via tickets, email, and meetings.
- Participate in on-call technical support rotations.
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