Reporting Clerk
New
C
Coho Integrated SolutionsHealthcare
RemoteFull-TimeEntry
Salary22.98 USD per hour
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Job Details
- Required Skills
- Microsoft AccessMicrosoft ExcelCustomer serviceEHR
Requirements
- High school diploma or General Educational Development (GED) equivalency.
- Skilled in Word, Excel, Access, and other software programs.
- Excellent communication, interpersonal, and customer service skills.
- Ability to obtain clearance to access a military installation and be granted a Common Access Card (CAC).
- Must have weekend availability as needed.
- Relevant military experience may be substituted for some requirements.
- Healthcare administrative experience preferred.
Responsibilities
- Track and account for all MTF generated specialty care deferred to the network.
- Process Clear and Legible Reports (CLRs) into the patient's permanent EHR within three working days.
- Manage and track all STAT, Urgent, and Priority referrals.
- Provide customer support via inbound and outbound calls, including scheduling and canceling appointments.
- Retrieve health care records from civilian providers and integrate them into beneficiary medical records.
- Perform periodic monitoring of agent calls to identify training and customer service issues.
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