Customer Service Representative
New
S
SilverRockAutomotive Warranty
United States; Must be located in AZ, FL, GA, NC, TN, TX, UT or NV.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Problem SolvingCustomer serviceWritten communicationVerbal communication
Requirements
- High School diploma (Associate or Bachelor’s degree preferred).
- 3+ years of experience in a customer service role with conflict resolution.
- Strong verbal and written communication skills.
- Ability to thrive in a fast-paced, high-volume environment.
- Proven problem-solving skills for challenging customer situations.
- Positive emotional resilience and ability to maintain an optimistic attitude.
- Reliable and secure internet access for remote work.
- Ability to work a schedule including Monday through Friday with rotating Saturdays.
- Experience in the automotive industry is a plus.
- Knowledge of vehicle repair shop procedures, labor guides, and part pricing is preferred.
Responsibilities
- Manage inbound and outbound phone calls regarding customer warranties.
- Educate customers on warranty terms and address specific inquiries.
- Navigate customer interactions with high emotional intelligence.
- Manage customer conflict effectively within a call center environment.
- Anticipate customer needs through evolution of self-service options.
- Maintain high-quality customer service standards in a fast-paced setting.
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