Pharmacy Support Call Center Representative
New
I
IQVIAPharmaceutical Services
United States, Eastern Standard Time (EST) / Eastern Time (ET)ContractMiddle
Salary18 USD per hour
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Job Details
- Experience
- 3+ years preferred for call center experience
- Required Skills
- HIPAACustomer support
Requirements
- High School Diploma or equivalent
- Pharmacy Technician experience
- HIPAA certification
- Call center experience (3+ years preferred)
- Ability to work 40 hours per week on rotating shifts
- Medical claim processing experience is a plus
- Bi-lingual (English/Spanish) is a plus
Responsibilities
- Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
- Quickly assess the user's issue and provides first level support for problem resolution
- Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area
- Recognize operational challenges and suggest recommendations to management, as necessary
- Work 40 hours per week within scheduled shifts ranging from 8:00 am to 8:00 pm EST
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