Remote Centralized Scheduler
New
Z
Zeiders Enterprises, Inc.Administrative Support
United States, Monday - Friday, 6:00AM - 3:00pm CEST / Monday - Friday, 12:00AM - 9:00AM ESTFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Two plus years
- Required Skills
- Customer serviceData entry
Requirements
- High School diploma or GED.
- Two plus years of experience providing administrative support in a medical or social services office setting.
- Strong technology skills and ability to navigate multiple computer systems simultaneously.
- Proficiency in computer and office automation software.
- Strong data entry and typing skills with high accuracy.
- Excellent oral and written communication and interpersonal skills.
- Experience working in a virtual environment.
- Dedicated home office space and broadband internet service.
- Must be located within a reasonable commuting distance of a military installation.
- Must be able to work core business hours of the assigned area and flex for surge/crisis.
- Must be able to obtain a US passport for travel.
Responsibilities
- Receive, screen, schedule and direct callers requesting remote clinical counseling services.
- Manage and maintain current schedules for remote clinical counseling appointments.
- Correspond with clients regarding paperwork completion and system uploads.
- Ensure timely rescheduling of appointments and notification of staff absences.
- Maintain direct service metrics for clinical staff.
- Screen and connect distraught or difficult callers to a Remote Clinical Counselor or Supervisor.
- Comply with telework expectations, information security, and PII protection protocols.
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