Remote Customer Service Representative
K
KobieLoyalty Programs
Florida, Georgia, Louisiana, Mississippi, Oklahoma, Tennessee, TexasFull-TimeMiddle
Salary17 - 19 USD per hour
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Job Details
- Experience
- 2 years
- Required Skills
- Microsoft Office Suite
Requirements
- High school diploma from an accredited institution recognized by the US Department of Education
- Minimum of 2 years of customer service experience
- Proficiency in Microsoft Office Suite
- Ability to navigate multiple systems simultaneously
- Completion of a 6-week remote Training Program with full attendance and engagement
- Strong problem-solving skills, attention to detail, and a proactive approach to customer care
- Excellent verbal and written communication skills, with a consistent professional demeanor in all forms of communication
- Reliable, flexible, and ready to work in a dynamic environment, including availability for evening and weekend shifts as needed
- Adequate work at home / quiet office setup with a strong internet connection
Responsibilities
- Become knowledgeable and remain updated on client loyalty program guidelines to ensure compliance and high-quality service
- Handle incoming inquiries with professionalism, adhering to client-specific guidelines to deliver superior customer experiences
- Manage a high volume of inbound calls to meet and exceed client contractual obligations
- Maintain a positive, customer-centric approach daily, communicating effectively and acting with integrity
- Take ownership of customer issues, working towards timely resolutions and de-escalating calls when necessary
- Utilize internal systems, tools, and resources proficiently
- Adhere to company policies, workflows, and procedures while providing feedback to enhance customer interactions
- Stay informed on program updates, enhancements, and promotions to effectively support callers
- Escalate unresolved issues promptly as per established procedures
- Create exceptional customer experiences with every interaction, strengthening loyalty through empathy, efficiency, and problem-solving
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