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Customer Success Manager, Strategic Accounts

Posted about 10 hours agoViewed

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💎 Seniority level: Manager, 5+ years

📍 Location: United States

🔍 Industry: Data Reliability

🏢 Company: Monte Carlo

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: LeadershipProject ManagementSQLBusiness IntelligenceData AnalysisProduct OperationsCross-functional Team LeadershipStrategic ManagementRESTful APIsExcellent communication skillsAccount ManagementRelationship managementSales experienceData visualizationStakeholder managementStrategic thinkingData analyticsData managementCustomer supportCustomer SuccessSaaS

Requirements:
  • 5+ years of experience in Customer Success serving enterprises or consulting for large enterprise clients (e.g. Bain, BCG, McKinsey, etc.). Strong experience with large clients with over 10k employees.
  • Delivering success for data products/solutions is highly preferred.
  • Demonstrated track record in an early-stage company or highly ambiguous environment.
  • Project and stakeholder management skills to orchestrate large-scale rollouts and manage through enterprise political dynamics.
  • Ability to prioritize complex and competing objectives.
Responsibilities:
  • Lead and manage the entire client journey from onboarding to adoption and value realization.
  • Partner with Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions
  • Plan and deliver value-based business reviews with client executives- replace with something about communicate value to execs.
  • Partner with customers to establish clear business goals, timelines, priorities, and success metrics.
  • Leverage your Monte Carlo product expertise to prescribe best practices to grow adoption and enhance the value driven from Monte Carlo.
  • Identify and develop relationships with client executives that include VPs, C-suite officers, founders, and CEOs
  • Regularly monitor account health and adoption to find opportunities to help customers acquire maximum value from Monte Carlo.
  • Project manage the customer journey using internal and external resources as needed.
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