Operations Specialist (Remote

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Requirements:

• 4+ years of experience in business operations, preferably in a fast-paced, high-growth environment.
• Experience configuring, administering, and optimizing operational systems to improve efficiency and scalability.
• Strong analytical and problem-solving skills with a process-driven mindset focused on building scalable, repeatable workflows.
• Proven ability to navigate ambiguity, identify areas for improvement, and independently drive solutions.
• Experience working in a tech or startup environment, adapting to evolving priorities and undefined parameters.
• Proficiency in data analysis and SQL, with the ability to leverage data for decision-making and operational improvements.
• Experience with compliance frameworks (e.g., SOC 2).
• Experience driving cross-functional initiatives from start to finish.
• Familiarity with Metabase, Snowflake, or other data platforms

Responsibilities:

• Administer and optimize key internal systems to improve operational workflows and data accuracy.
• Build scalable processes within existing platforms (e.g., Jira Service Management) to support organizational growth.
• Identify and implement automation opportunities to streamline manual processes.
• Own the end-to-end onboarding process for new hires, ensuring a seamless experience from pre-hire setup to full integration.
• Coordinate across teams to align onboarding logistics, system access, and compliance requirements.
• Manage operational compliance requirements, including SOC 2, annual training, and audit processes in collaboration with leadership.
• Maintain accurate documentation and tracking systems to ensure ongoing compliance.
• Partner with internal teams to drive cross-functional operational projects, ensuring alignment across departments.
• Support the implementation of new tools, systems, and workflows to enhance efficiency.