Operations Specialist, Remote Assistance

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Requirements:

• 2+ years of autonomous and/or robotics operations background experience.
• Strong skills in Google Suite applications such as Sheets, Docs, Slides, Forms, and Calendar
• Ability to communicate via Slack clearly and effectively, both in writing and verbally.
• Self-motivated, quick to learn, and able to perform well under pressure.
• Well-organized and attentive to detail.
• Foster a strong safety culture by ensuring operations are safe and efficient.
• Experienced in Jira, issue reporting/ticketing tools to collect feedback, schedule fixes, and track progress.

Responsibilities:

• Foster a culture of safety, inclusivity, and open communication within the team.
• Become proficient in the software used for Remote Assistance operations.
• Support robots by using our remote system to efficiently address their needs.
• Collaborate with the team to identify inefficiencies, offering feedback to shift lead(s) to continually improve team efficiency
• Aid operators in their daily activities, ensuring adherence to Remote Assistance standards.