Apply📍 North America
🧭 Full-Time
💸 110000.0 - 130000.0 USD per year
🔍 Customer Support, SaaS
- Bachelor's degree in Business, Computer Science, or related field
- 5+ years of experience in customer support or technical support roles
- 2+ years of experience in a management or team lead position
- 3+ years of experience with SaaS products
- Proficiency in ticket management systems like Zendesk and CRM software
- Excellent problem-solving and analytical skills
- Proven experience collaborating with global teams
- Lead a team of Level 1 support representatives
- Develop and implement support strategies
- Monitor and analyze support metrics
- Create and maintain product documentation
- Collaborate with other departments
- Provide escalation support for complex issues
- Train and mentor support team members
- Participate in product development discussions
LeadershipAnalytical SkillsCollaborationTroubleshootingTechnical supportCRMCustomer supportSaaS
Posted 4 days ago
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