Manager, Security Operations

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Requirements:

• 5+ years of relevant experience in security incident management and experience managing a security incident response team
• Deep understanding of security event triage, escalation, investigation, and resolution.
• Experience with alert triage, acting as an incident commander during security incident response and coordinating across teams to drive incidents to closure
• Excellent and concise verbal and written communication skills
• Strong problem-solving skills, adaptable, proactive, and willing to take ownership
• Demonstrated leadership skills with the capability to mentor and grow staff
• Experience with leading projects and identifying KPIs
• Ability to work flexible hours and be on call for potential security incidents

Responsibilities:

• Oversee Security Operations & Incident Response – Manage daily security event monitoring, response, and escalation processes, ensuring timely and effective resolution while providing feedback on documented analysis.
• Develop & Track Security Metrics – Establish and maintain key performance indicators (KPIs) and metrics for monthly, quarterly, and annual reports, providing actionable insights into security operations performance.
• Enhance Security Capabilities & Technology – Lead the development, integration, and implementation of tools, services, and capabilities that improve security operations and incident response efficiency.
• Standardize Incident Response Processes – Define and refine common incident response procedures, ensuring a structured, repeatable, and efficient approach to handling security incidents.
• Advise on Security Strategy & Readiness – Provide leadership with recommendations on critical security capabilities needed to maintain a best-in-class incident response organization.
• Drive Incident Preparedness & Resilience – Conduct disaster recovery planning, lead tabletop exercises, and coordinate response efforts across teams to ensure organization-wide security readiness.
• Ensure Compliance & Risk Mitigation – Partner with teams across the organization to remediate security gaps, align with compliance requirements, and strengthen Samsara’s security posture.
• Deliver Clear & Actionable Security Guidance – Communicate security risks, incident updates, and response strategies effectively to technical and non-technical stakeholders.
• Shape Security Operations Strategy – Collaborate with security leadership to define the strategy, roadmap, objectives (OKRs), and key priorities that drive continuous improvement in global security operations.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
• Hire, develop and lead an inclusive, engaged, and high performing team