Overnight Operations Manager

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Requirements:

• You’re an experienced people leader who’s managed leaders in a fast-paced, customer-focused environment.
• You thrive in high-energy, dynamic settings and love a challenge.
• You care deeply about people development, inclusion, and wellbeing—helping managers and their teams do their best work.
• You’re data-driven and comfortable making decisions based on insight.
• You’re passionate about creating the best banking experience for our customers, day or night.

Responsibilities:

• Lead and develop a team of 6 Team Managers – Coaching and supporting them to bring out the best in their teams.
• Make key operational decisions in real-time – Balancing service levels, team wellbeing, and efficiency to deliver the best experience for customers.
• Own the performance of our overnight operation – Keeping an eye on the numbers, spotting trends, and driving improvements.
• Be a champion for the overnight team – Advocating for their needs, ensuring they’re engaged, supported, and set up for success.
• Drive operational excellence – Looking at processes, tools, and ways of working to make things slicker and smarter.
• Collaborate with stakeholders across Monzo – Partnering with workforce planning, risk, and other teams to ensure a smooth, efficient operation.
• Create a culture of learning and development – Helping Team Managers grow in their roles and build future leaders.
• Use data and insights to make better decisions – Spotting opportunities, identifying pain points, and making meaningful improvements.
• Ensure our customers feel supported, day or night – Maintaining the same high standards of service no matter the hour.
• Lead through change and uncertainty – Helping your teams stay focused and resilient in a fast-moving, ever-evolving environment.