Renewals Manager, East

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Requirements:

• 2-4 years of experience in a SaaS Renewals Manager role or equivalent.
• Proven track record of meeting or exceeding renewal targets in a fast-paced environment.
• Strong understanding of customer success and retention strategies with the ability to build relationships and navigate complex customer dynamics.
• Demonstrated expertise in negotiation and contract management with a focus on win-win outcomes.
• Data-driven approach to identifying risks and opportunities, with proficiency in CRM tools (e.g., Salesforce) and analytics platforms.
• Experience working cross-functionally with Customer Success, Sales, Finance, and Legal teams.
• Excellent verbal and written communication skills, with an ability to clearly articulate value propositions and renewal strategies.
• Strong problem-solving and critical-thinking skills, with a proactive approach to managing challenges.

Responsibilities:

• Manage the renewal process for a portfolio of accounts, ensuring timely and successful contract renewals.
• Maintain a high level of forecast accuracy and provide regular updates to leadership on renewal pipeline and risk areas.
• Collaborate with CSMs to understand customer health and identify risks or opportunities in advance of renewal dates.
• Serve as a trusted advisor to customers, addressing their needs and ensuring alignment on contract terms
• Lead renewal negotiations, including pricing adjustments, contract length discussions, and expansion opportunities.
• Partner with Legal, Finance, and Sales Operations to ensure compliance and efficient processing of contracts.
• Proactively identify at-risk accounts and develop actionable plans to address churn risks.
• Document and escalate key risks and learnings to leadership and other relevant teams.
• Work closely with Account Executives to align on renewal and expansion strategies.
• Provide insights and feedback to improve the overall renewal process and customer experience.
• Track and report key renewal metrics, including retention rates, renewal cycle times, and upsell/cross-sell rates.
• Leverage data to identify trends and recommend process improvements.