Renewals Manager, East - (Remote - US)

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Requirements:

• 2-4 years of experience in a SaaS Renewals Manager role or equivalent, with a proven track record of exceeding renewal targets.
• Strong understanding of customer success and retention strategies, with the ability to manage complex customer relationships.
• Expertise in negotiation and contract management, aiming for win-win outcomes.
• Data-driven mindset, with proficiency in CRM tools (e.g., Salesforce) and analytics platforms.
• Excellent communication skills, both verbal and written, with the ability to articulate value propositions and renewal strategies.
• Strong problem-solving and critical-thinking abilities, with a proactive approach to addressing challenges.

Responsibilities:

• Manage the renewal process for a portfolio of accounts, ensuring timely renewals and minimizing churn.
• Collaborate with Customer Success Managers to assess customer health and identify potential risks or opportunities prior to renewal dates.
• Lead renewal negotiations, including pricing adjustments and contract terms, and explore opportunities for expansion.
• Work with cross-functional teams such as Legal, Finance, and Sales Operations to ensure smooth contract processing.
• Proactively identify at-risk accounts and create actionable plans to mitigate churn.
• Track renewal metrics, including retention rates, renewal cycle times, and upsell/cross-sell performance, providing insights to leadership.