Support Engineer L2

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Requirements:

• Linux administration – advanced
• Networking – intermediate
• Kubernetes – intermediate
• Cloud solutions (AWS, Azure, GCP) – intermediate
• Python/Bash scripting – intermediate
• ML training, inference and pipelines – intermediate
• Data storage concepts – intermediate
• Troubleshooting and problem-solving – advanced

Responsibilities:

• Diagnose and resolve technical issues, focusing on Linux, networking, security, Kubernetes and cloud environments.
• Analyze and resolve storage-related issues using a strong understanding of data storage concepts.
• Apply ML knowledge to assist with troubleshooting model deployment, performance issues and integration challenges in ML pipelines.
• Develop Python and Bash automation scripts to streamline processes and optimize workflows.
• Provide timely updates and clear customer explanations regarding issue status and resolutions.
• Escalate unresolved problems promptly to ensure minimal service disruption.
• Maintain and improve technical documentation to support troubleshooting and issue prevention.