Apply📍 United States, Canada
🧭 Full-Time
💸 39520.0 - 41600.0 USD per year
🔍 Mental Health
🏢 Company: Author Health👥 11-50💰 $115,000,000 Series A over 1 year agoMedicalPsychologyHealth Care
- 2+ years of experience in customer service/sales, with cold outreach experience preferred
- 2+ years of experience in healthcare outreach, community engagement, or related fields
- Strong ability to initiate conversations and build connections quickly, especially with individuals with vulnerable health care needs
- Experience in healthcare, social services, or mental health services, with an understanding of seniors’ needs and challenges
- Proficiency in critical thinking, time management, and multitasking
- Able to work independently and able to meet weekly outreach goal successfully
- Basic proficiency in G-Suite, and video conferencing platforms
- Excitement for working in an innovative, fast-paced startup environment
- Adherence to HIPAA regulations and confidentiality
- Strong tech proficiency and comfort using technology in daily work
- Conduct high-volume outreach over the phone to educate potential patients and caregivers on their health services needs and available benefits and help them schedule and attend recommended health care appointments
- Independently organize and prioritize your workload, and problem solve to meet monthly outreach and enrollment goals
- Utilize Author Health’s CRM and electronic medical record to track outreach and document member consent and interaction notes accurately
- Work collaboratively with care teams to ensure a seamless transition from outreach to ongoing support
- Provide feedback on outreach strategies to improve and evolve our approach, ensuring that we remain patient-focused and effective
- Participate in virtual meetings and maintain motivation in a fully remote, dynamic work environment
Customer serviceTime ManagementMultitaskingDocumentationInterpersonal skillsRelationship buildingCritical thinkingEmpathyCRM
Posted 5 months ago
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