Director of Customer Success, Remote

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Requirements:

• Proven experience (5+ years) in operations management, preferably in a customer-facing role in an IoT or hardware company.
• Strong leadership and team-building skills with experience managing teams of 10+.
• Process-driven mindset focused on creating scalable and efficient systems.
• Excellent communication and interpersonal skills.
• Strategic thinking and problem-solving skills.
• Familiarity with hardware/software deployment and onboarding processes.
• Experience in heavy-duty trucking, automotive, or related industries is a bonus.
• Bachelor’s degree in business, engineering, operations, or a related field. An MBA is a plus.

Responsibilities:

• Advance Aperia’s vision for a world-class customer experience.
• Collaborate with sales, product management, operations, and engineering for product deployment.
• Develop team culture and manage a team of ~20 individuals.
• Oversee planning and execution of hardware installations, ensuring process efficiency.
• Establish processes for customer training and post-deployment support.
• Design scalable processes and monitor KPIs for operational effectiveness.
• Act as key escalation point for customer issues.
• Manage budgets and resources effectively and implement productivity tools.