Director of Customer Success - (Remote - US)

Posted 12 days agoViewed

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💎 Seniority level: Director, 10+ years

📍 Location: United States

🔍 Industry: SaaS

🏢 Company: Jobgether👥 11-50💰 $1,493,585 Seed about 2 years agoInternet

⏳ Experience: 10+ years

🪄 Skills: LeadershipData AnalysisPeople ManagementSalesforceCross-functional Team LeadershipStrategic ManagementCustomer serviceAccount ManagementData visualizationCRMCustomer SuccessSaaS

Requirements:

10+ years of experience in Customer Success within a SaaS environment, with at least 5 years in leadership roles.
Proven experience managing and scaling customer success teams, including hiring, performance management, and fostering team culture.
Strong proficiency in Salesforce, especially with dashboard creation and management to track performance and make data-informed decisions.
Experience in running customer success operations at scale and implementing effective customer success frameworks.
Ability to collaborate cross-functionally with Sales, Product, and other departments to ensure alignment with business goals and customer satisfaction.

Responsibilities:

Manage customer success metrics and dashboards, using Salesforce to inform operational and strategic decisions.
Lead the customer success team, conducting 1:1s, team meetings, and performance reviews while driving a culture of high performance.
Partner closely with Sales, Product, and other teams to ensure alignment on customer objectives and smooth execution of the customer journey.
Take ownership of recruitment and talent development by onboarding new hires, addressing performance issues, and ensuring team success.
Lead by example in personal growth and continuous leadership development, staying ahead of industry trends in customer success.

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