Customer Success Manager

Posted 4 days agoViewed

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💎 Seniority level: Manager, 2+ years

📍 Location: United States

💸 Salary: 60000.0 - 80000.0 USD per year

🔍 Industry: Software, SaaS, technology

🏢 Company: Caret👥 1-10💰 $1,291,130 Seed almost 4 years agoPropTech Commercial Real Estate SaaS Apps Property Management

⏳ Experience: 2+ years

🪄 Skills: Project ManagementSalesforceNegotiationAccount ManagementCustomer SuccessSaaS

Requirements:

2+ years of account management experience.
Experience supporting a large volume of small to mid-size business customers.
Experience with pipeline management and contract negotiations with a retention focus.
Experience in inside sales, up-selling, product positioning, and customer service.
Project management skills with effective prioritization.
Ability to interact with Owners/Partners externally and C-Suite internally.
Strong customer-facing skills and negotiating tactics.
Experience with Salesforce is required.
Experience in the software, SaaS, technology industry is preferred.
Bachelor’s degree preferred, but not required.

Responsibilities:

Manage a portfolio of over 150+ accounts and interact directly with customers to promote satisfaction and retention.
Proactively manage and foster trusted relationships with new and existing clients.
Maintain revenue base by managing account retention and renewal.
Develop win/win negotiation strategies focused on retention.
Identify customer needs to drive timely renewal closures.
Serve as the lead point of contact for all account-specific matters.
Escalate client requests when necessary.
Manage projects and collaborate with various teams for exceptional customer experience.
Offer creative solutions for client issues.
Obtain references from satisfied accounts.
Focus on Customer Health and Net Promoter scores to identify risks and opportunities.

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Customer Success Manager

Requirements:

Responsibilities:

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