Customer Success Manager

Posted 6 days agoViewed

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💎 Seniority level: Manager, Extensive experience

📍 Location: United States of America

🔍 Industry: Experience research and insights

⏳ Experience: Extensive experience

🪄 Skills: Project ManagementAccount ManagementRelationship managementChange ManagementCustomer SuccessSaaS

Requirements:

Extensive experience in Customer Success, Account Management, or related roles in tech or SaaS.
Proven ability to manage and grow customer relationships in a SaaS environment.
Experience with Customer Experience (CX) and User Experience (UX) is a plus.
Strong understanding of SaaS products and customer success strategies.
Exceptional communication and interpersonal skills.
Problem-solving mindset with a proactive focus.
Strong project management abilities and attention to detail.
Familiarity with customer success tools (e.g., Salesforce, Planhat) is a plus.

Responsibilities:

Act as a strategic partner by understanding customer business goals and aligning solutions to meet their needs.
Drive customer adoption by delivering training and resources to maximize value.
Build trust and relationships to inspire customer advocacy.
Serve as the voice of the customer within UserTesting to improve products.
Regularly assess customer health and resolve challenges.
Lead renewal negotiations and identify upsell opportunities.
Collaborate with cross-functional teams to maintain a customer-focused culture.

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Customer Success Manager

Requirements:

Responsibilities:

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