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Customer Success Manager (MME)

Posted 9 days agoViewed

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💎 Seniority level: Manager, 3+ years

📍 Location: United States

🏢 Company: ActivTrak👥 101-250💰 $50,000,000 Series B about 4 years agoInformation ServicesBusiness IntelligenceSaaSInformation TechnologySoftware

⏳ Experience: 3+ years

🪄 Skills: Data AnalysisAccount ManagementRelationship managementCustomer SuccessSaaS

Requirements:
  • 3+ years of experience in Customer Success or related roles.
  • Proven ability to manage numerous customer accounts using CS tools.
  • Experience in driving retention, upsells, and renewals.
  • Excellent communication and interpersonal skills.
  • Analytical skills for evaluating customer data.
  • Strong problem-solving skills with a proactive mindset.
  • Passion for helping customers achieve success with software solutions.
Responsibilities:
  • Manage and scale a large portfolio of MME customers.
  • Utilize digital customer success methodologies for support and onboarding.
  • Serve as main point of contact for customer inquiries and resolutions.
  • Monitor customer health metrics and proactively engage at-risk customers.
  • Conduct business reviews and success planning sessions to align with customer goals.
  • Identify upsell opportunities and advocate additional products.
  • Collaborate with sales for smooth customer transitions and growth insights.
  • Maintain internal documentation and advocate for customer feedback.
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