Applyπ United States
πΈ 65000.0 - 75000.0 USD per year
π SaaS
- 2+ years of experience in customer-facing technical support roles.
- Advanced experience troubleshooting web applications and both Windows and MacOS operating systems.
- SQL and Python scripting experience.
- Knowledge in networking, including Routing, Firewalls, Proxies, and cloud security.
- Familiarity with system management applications like GPO, cloud services such as Azure AD, Intune, BigQuery.
- Familiarity with BI applications such as PowerBI, Tableau, Google Looker Studio.
- Exceptional communication and presentation skills.
- Manage the support ticket queue for assigned accounts by employing active listening to understand customer scenarios.
- Lead cross-functional collaboration to deliver troubleshooting and tailored solutions.
- Relay customer feedback for product improvement.
- Create and monitor high-severity engineering tickets, ensuring proper impact analysis and advocating for customers.
- Communicate clearly and frequently throughout the support process.
- Prepare and present Health and Configuration Checks.
- Collaborate with Sales and Success teams to deliver impactful customer engagements.
PythonSQLCloud ComputingMicrosoft AzureMicrosoft Power BITableauNetworkingTroubleshootingActive listeningCross-functional collaborationTechnical support
Posted 10 days ago
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