ActivTrak

πŸ‘₯ 101-250πŸ’° $50,000,000 Series B about 4 years agoInformation ServicesBusiness IntelligenceSaaSInformation TechnologySoftware
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ActivTrak is a workforce analytics company based in Austin, Texas, helping over 9,000 customers and 550,000 users optimize productivity and wellness in digital work environments. Recognized for its innovations, the company leverages advanced technologies to provide insights into employee performance.

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Posted 3 days ago
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πŸ“ United States

πŸ’Έ 65000.0 - 75000.0 USD per year

πŸ” SaaS

  • 2+ years of experience in customer-facing technical support roles.
  • Advanced experience troubleshooting web applications and both Windows and MacOS operating systems.
  • SQL and Python scripting experience.
  • Knowledge in networking, including Routing, Firewalls, Proxies, and cloud security.
  • Familiarity with system management applications like GPO, cloud services such as Azure AD, Intune, BigQuery.
  • Familiarity with BI applications such as PowerBI, Tableau, Google Looker Studio.
  • Exceptional communication and presentation skills.

  • Manage the support ticket queue for assigned accounts by employing active listening to understand customer scenarios.
  • Lead cross-functional collaboration to deliver troubleshooting and tailored solutions.
  • Relay customer feedback for product improvement.
  • Create and monitor high-severity engineering tickets, ensuring proper impact analysis and advocating for customers.
  • Communicate clearly and frequently throughout the support process.
  • Prepare and present Health and Configuration Checks.
  • Collaborate with Sales and Success teams to deliver impactful customer engagements.

PythonSQLCloud ComputingMicrosoft AzureMicrosoft Power BITableauNetworkingTroubleshootingActive listeningCross-functional collaborationTechnical support

Posted 10 days ago
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πŸ“ United States

πŸ” SaaS

  • 5 yrs of successful SaaS sales experience.
  • A track record of exceeding quota and growing a territory.
  • Experience in managing and negotiating deals in excess of $250K.
  • Ability to accurately forecast and manage sales metrics.
  • Strong communication and listening skills.
  • Demonstrated ability to work with multiple levels of the organization, including Executives within and outside the organization.
  • MEDDIC Sales qualification is a plus.

  • Drive and own the end-to-end sales cycle, from identifying targeted Enterprise accounts to closing business opportunities across the assigned territory.
  • Prospect and identify leads, leveraging personal networks, and partnering closely with Marketing and SDRs.
  • Work closely with customers as a trusted advisor to deeply understand their challenges and goals.
  • Lead all aspects of deal execution, including deal prioritization, strategic assessment, transaction structuring, and contract negotiation.
  • Collaborate with Customer Success teams for PoCs and ensure successful implementation and testing.
  • Become a subject matter expert in your target industry sector(s).
  • Acquire new customers and expand relationships with existing clients.
  • Forecast accurately and navigate customers through the purchasing process.

NegotiationSales experienceSaaS

Posted 10 days ago
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