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Product Content and Education Specialist

Posted 24 days agoInactiveViewed

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💎 Seniority level: Senior, 5 years in a customer-facing position, 3 years in B2B Software/SaaS

📍 Location: United States

🔍 Industry: Software/SaaS

🏢 Company: ActivTrak👥 101-250💰 $50,000,000 Series B over 4 years agoInformation ServicesBusiness IntelligenceSaaSInformation TechnologySoftware

🗣️ Languages: English

⏳ Experience: 5 years in a customer-facing position, 3 years in B2B Software/SaaS

🪄 Skills: Content creationContent managementCollaborationWordPressSaaS

Requirements:
  • 5 years of experience in a customer-facing position, such as customer education or customer support.
  • 3 years of experience in B2B Software/SaaS.
  • Strong technical writing skills.
  • Experience using content management systems and content creation tools.
  • Proficient in content creation tools including Zendesk and WordPress.
  • Basic image and video editing skills.
Responsibilities:
  • Oversee the ActivTrak Support Center and Academy, ensuring content is up-to-date, relevant, and engaging.
  • Develop and implement educational programs and resources that enhance customer understanding and usage of ActivTrak products.
  • Create engaging tutorial videos to guide customers through product features and functionalities.
  • Create, edit, and maintain product documentation, user guides, tutorials, FAQs, and video content.
  • Collaborate with the product team to write clear and concise in-product copy that enhances user experience.
  • Author and manage release notes for product updates, effectively communicating new features and improvements to customers.
  • Work closely with Product Managers, UX/UI Designers, Engineers, and Marketing teams to align on messaging and ensure cohesive communication strategies.
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