Customer Success Manager

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💎 Seniority level: Manager

📍 Location: United States

🔍 Industry: Climate software and data products

🏢 Company: Persefoni AI, Inc.

🪄 Skills: SaaS

Requirements:

Experience in ESG performance, sustainability management, or environmental consulting is a plus.
CSM or Account Management experience, preferably within the SaaS industry.
Comfortable in a fast-paced, global team environment.
Experience working closely with varied seniority levels on a customer team.
Experience in technical training and product adoption.
Ability to navigate challenging conversations effectively.
Experience with Customer Success Software like ChurnZero or Gainsight is a plus.

Responsibilities:

Cultivate the successful onboarding and adoption of the Persefoni platform.
Serve as the primary point of contact for customers, ensuring clear communication.
Provide coaching and education to improve product adoption.
Support customers on their sustainability journey and navigate carbon accounting requirements.
Identify and manage risk throughout the customer journey.
Turn successful customers into advocates by measuring engagement metrics.
Partner with various teams to identify and close expansion opportunities.
Collaborate on subscription renewal strategy.
Help organizations improve data processes and understand platform outcomes.
Build understanding of new features and stay updated on the product roadmap.

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Customer Success Manager

Requirements:

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