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Sr. Customer Success Manager

Posted 3 days agoViewed

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💎 Seniority level: Senior, 5-7 years

📍 Location: United States

💸 Salary: 78400.0 - 98000.0 USD per year

🔍 Industry: SaaS/Global Employment

🏢 Company: G-P

⏳ Experience: 5-7 years

🪄 Skills: Project ManagementSalesforceCommunication SkillsCustomer serviceProblem-solving skillsAccount ManagementEmpathyRelationship managementStrategic thinkingProcess improvementAnalytical thinkingCustomer SuccessSaaS

Requirements:
  • 5-7 years of experience in Customer Success, Account Management, Business Development, or another customer-facing role.
  • Demonstrable experience in driving account growth and project management.
  • Comfort with technology and demonstrating thought leadership.
  • Strong interpersonal, communication, and problem-solving skills.
  • Preferred experience in SaaS or HCM and knowledge of the EOR/global expansion industry.
Responsibilities:
  • Manage all post-sales activity through onboarding, operational support, and relationship-building.
  • Deliver responsive customer service, ensuring high levels of CSAT and NPS.
  • Drive revenue growth through expansion opportunities and maintain customer health records.
  • Function as the 'voice of the customer' for internal teams.
  • Support project implementations and manage cross-functional projects.
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