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Sr Customer Success Manager - Midwest

Posted 12 days agoViewed

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💎 Seniority level: Senior, 5+ years

📍 Location: Midwest

💸 Salary: 170000.0 - 195000.0 USD per year

🔍 Industry: Data security, compliance, privacy, AI data management

⏳ Experience: 5+ years

🪄 Skills: Cross-functional collaborationData analyticsCustomer Success

Requirements:
  • 5+ years in Customer Success managing large enterprise accounts.
  • Background in big data, privacy, data governance, or information security.
  • Proven experience working in the Midwest for at least 3 years.
  • Demonstrated ability to address customer needs with best practices.
  • Track record of driving adoption and managing risks for renewals.
  • Deep understanding of value drivers in recurring revenue business models.
  • Familiarity with on-premise and/or cloud data landscapes.
  • Outstanding interpersonal communication and customer relationship skills.
  • Strong organization and multitasking abilities in a fast-paced environment.
  • Demonstrated analytical and problem-solving skills.
  • BS/BA degree.
Responsibilities:
  • Deploy standardized engagement models across customer assignments.
  • Promote best practices, playbooks, and processes for consistency and scalability.
  • Partner with customers to align BigID products with their objectives.
  • Develop and maintain relationships with key customer stakeholders.
  • Proactively identify and mitigate potential blockers related to customer contracts.
  • Collaborate across Customer Success and internal teams to optimize client outcomes.
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🔍 Data security, compliance, privacy, AI data management

🏢 Company: BigID👥 251-500💰 $60,000,000 Series E 9 months agoArtificial Intelligence (AI)Big DataRisk ManagementCyber SecuritySoftware

  • 5+ years in Customer Success managing a portfolio of large enterprise accounts.
  • Background in big data, privacy, data governance, or information security.
  • Proven experience working in the Midwest for at least 3 years.
  • Demonstrated ability to address customer needs with best practices.
  • Proven track record of driving adoption and renewal.
  • Deep understanding of recurring revenue business models.
  • Familiarity with on-premise and/or cloud data landscape.
  • Outstanding interpersonal communication and organizational skills.
  • Demonstrated analytical and problem-solving skills.
  • BS/BA degree.

  • Deploy standardized engagement models across customer assignments.
  • Promote best practices, playbooks, and processes for consistency and scalability.
  • Partner with customers to align BigID products with their objectives.
  • Develop and maintain relationships with key customer stakeholders.
  • Identify and mitigate risks related to contract entitlements.
  • Collaborate with internal teams to optimize client outcomes.

Cross-functional collaborationRisk ManagementData managementCustomer Success

Posted 12 days ago
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