Sr Customer Success Manager - Midwest

View full description

Requirements:

• 5+ years in Customer Success managing a portfolio of large enterprise accounts.
• Background in big data, privacy, data governance, or information security.
• Proven experience working in the Midwest for at least 3 years.
• Demonstrated ability to address customer needs with appropriate best practices.
• Track record of driving adoption and identifying risks to drive renewals.
• Deep understanding of value drivers in recurring revenue business models.
• Familiarity with on-premise and/or cloud data landscape.
• Outstanding interpersonal communication and presentation skills.
• Excellent organization and multitasking skills.
• Demonstrated analytical and problem-solving skills related to big data.
• BS/BA degree.

Responsibilities:

• Deploy standardized engagement models across customer assignments, ensuring clarity for both customers and internal teams.
• Promote best practices, playbooks, and processes to ensure consistency and scalability of BigID offerings.
• Partner with customers to understand their business objectives and align BigID products to maximize retention.
• Develop and maintain relationships with key customer stakeholders to enable quality solution delivery.
• Proactively identify, monitor, and mitigate obstacles related to contract entitlements.
• Collaborate with the Customer Success team and internal teams to optimize client outcomes.