Customer Success Manager, Growth

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Requirements:

• Deep experience in Customer Success for Enterprise SaaS and/or in the Medical Technology industry.
• Ability to develop close personal relationships with customers and colleagues through empathy and deep curiosity.
• Eagerness to learn and understand technical aspects of the platform.
• Patient and active listening skills.
• Proactive, self-driven attitude with infectious energy and resiliency.
• Excellent verbal and written communication skills (email & PPT).
• Highly organized with the ability to multitask and prioritize different assignments.
• Comfortable with change (tooling, processes, etc).

Responsibilities:

• Effectively manage a large book of business across many different account specialties and unique product configurations/use-cases.
• Ensure high user-adoption through effective executive sponsorship, change management, and best practice guidance.
• Lead Executive Business Reviews with client executives to communicate value provided by AcuityMD and provide strategic suggestions.
• Generate contract renewals by ensuring customers view AcuityMD as critical to their sales process long-term.
• Identify and illuminate customer success stories and examples of AcuityMD ROI.
• Partner with Account Executives to build growth strategies and secure successful renewals and expansions.
• Regularly monitor account health and adoption to find new opportunities for maximum value.
• Develop strategies to quickly mitigate account risk.