Customer Success Manager

Posted 16 days agoViewed

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💎 Seniority level: Manager, Minimum of 3 years related work experience

📍 Location: Canada, Kenya, Malaysia, Netherlands, United States

🔍 Industry: SaaS sustainability industry

🗣️ Languages: English, additional languages are considered an asset

⏳ Experience: Minimum of 3 years related work experience

🪄 Skills: Project ManagementCommunication SkillsMicrosoft ExcelAttention to detailOrganizational skillsTime ManagementWritten communicationComplianceInterpersonal skillsExcellent communication skillsProblem-solving skillsCritical thinkingTeamwork

Requirements:

Excellent oral and written communication skills in English.
A University, College and/or Post Graduate Certificate in a related area of study or equal working experience.
Minimum of 3 years related work experience in customer success, project management, or consulting roles.
Working knowledge of consultative customer management or project management.
Experience working in a technology/SaaS and/or a Professional Services organization.
Solid interpersonal skills to build relationships in a collaborative environment.
Strong skills in Microsoft Excel for data management and analysis.
Excellent time management and organizational skills.
Motivated to learn and keep up with changing regulations.
Emotional intelligence and self-awareness.
Strong team player with a willingness to help team members.
Critical thinking and problem-solving skills.
Proficiency in MS Office Suite and Google Applications.

Responsibilities:

Develop and nurture lasting relationships with customers as a trusted advisor.
Define compliance programs and work with Program Support teams to meet client milestones.
Manage customer health metrics and retention for assigned accounts.
Lead high-level strategic planning sessions and align solutions to customer challenges.
Analyze program results and identify opportunities for improvement.
Support the Sales team in renewal management.
Coordinate user permissions and advocate for client success internally.
Take on special projects to enhance customer success processes.

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Customer Success Manager

Requirements:

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