Senior Strategic Customer Success Manager

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Requirements:

• 10+ years of professional work experience, with 8 years in Customer Success or a similar discipline supporting Fortune 100 companies.
• Enterprise SaaS experience is required.
• 2+ years managing multiple $1M+ ARR customers.
• Exceptional executive stakeholder management and communications.
• Strong problem-solving skills and a solutions-focused approach.
• Ability to communicate effectively with a wide variety of stakeholders.
• Self-starter who thrives in an unstructured, fast-paced environment.
• Ability to travel for customer meetings and events (up to 25%).
• Bachelor’s degree from a 4-year accredited institution.

Responsibilities:

• Serve as the trusted advisor to Samsara’s largest and most strategic customers in the US and Canada.
• Understand the strategic priorities and desired outcomes for your book of business.
• Be an expert on Samsara’s Connected Operations platform to guide customers to improve their operations and workflows.
• Facilitate live & virtual workshops with customers on best practices.
• Partner closely with Samsara’s Account Executives on account strategy and planning.
• Deliver on joint success plans with your customers.
• Orchestrate executive business reviews with economic decision-makers.
• Work closely with cross-functional teams to drive progress on customer requests.
• Provide high-quality customer service with an emphasis on customer appreciation and advocacy.
• Serve as a mentor and coach on the team.
• Contribute to Samsara’s customer success methodology and assets.