Customer Success Manager

Posted 14 days agoViewed

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💎 Seniority level: Manager, 3-5 years

📍 Location: United States

🔍 Industry: Chemical industry

🏢 Company: Agilis Commerce

🗣️ Languages: English

⏳ Experience: 3-5 years

🪄 Skills: Project ManagementCommunication SkillsCollaborationOrganizational skillsWritten communicationDocumentation

Requirements:

3-5 years of relevant experience in customer success, project management, or a similar role, preferably in the chemical industry.
Strong understanding of the chemical industry, including market dynamics and regulatory requirements.
Proven track record of managing projects from inception to completion.
Proficiency in data analytics, including experience with large data sets.
Excellent verbal and written communication skills.
Strong analytical and problem-solving skills.
Customer-centric mindset and passion for delivering exceptional service.
Technical aptitude, including proficiency with standard office software, and familiarity with data analytics and basic HTML or Python skills.

Responsibilities:

Develop and maintain strong relationships with key stakeholders at Customer organizations.
Lead the onboarding process for new Customers, ensuring a smooth implementation of our platform.
Conduct training sessions to educate customers on using our solutions effectively.
Manage project timelines and deliverables for successful platform adoption.
Track KPIs for customer implementations and provide regular performance reports.
Advocate for customer needs in product development and enhancements.
Proactively identify and resolve issues during customer engagements.
Collaborate with sales to identify renewal and upsell opportunities.

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Customer Success Manager

Requirements:

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