Enterprise Customer Success Manager

Posted 10 days agoViewed

💎 Seniority level: Manager

📍 Location: Australia, America, Belgium, Iceland, United Kingdom

🔍 Industry: Software security

🪄 Skills: Project ManagementSoftware DevelopmentAgileCybersecurityAccount ManagementRelationship managementData analyticsCustomer Success

Requirements:

Experience in customer success or related roles.
Strong communication and collaboration skills.
Passion for software security and developer empowerment.

Responsibilities:

Manage the onboarding and customer success initiatives for enterprise clients.
Assist clients in implementing agile learning security programs.
Promote the secure coding practices to ensure software security.

Apply

Related Jobs

Apply

🔥 Enterprise Customer Success Manager - EMEA North

Posted 9 days ago

📍 EMEA

🔍 API platform development

🏢 Company: Postman👥 501-1000💰 $225,000,000 over 1 year agoDeveloper Tools Developer APIs SaaS Enterprise Software

Strong technical background from a Bachelor's degree in Computer Science/Engineering, a related field, or relevant work experience.
8+ years of experience in customer success managing large enterprise customers, preferably for companies in the development tooling space.
Fluent in English, another European language would be advantageous.
Strong consulting skills & proven results working as a trusted advisor to drive business value for customers.
Comfortable engaging and working with all levels of technologists from individual developers to product management leaders.
Proficient in proactive networking & discovery to identify & engage with influential stakeholders.
Ability to drive effective & influencing conversations at the C-level.
Experience building Business value ROI models.
Good understanding of API development, Devops principles & modern cloud infrastructure.
Technical background & prior experience with developer focused SaaS applications/platforms strongly preferred.
Fast learner, excited to learn new technology & become a product expert.
Great communication skills (presentation, verbal and written).
Thrives in a collaborative, fast-paced environment.

Act as trusted advisors to consult, teach, and guide customers toward increased API lifecycle maturity.
Demonstrate hands-on Postman Product knowledge to drive increased value and adoption of Postman.
Produce & execute a comprehensive adoption path of Postman products, identifying success criteria & measuring business outcomes.
Proactively identify risks to the customer achieving their stated business goals & develop plans to overcome them.
Establish executive-level trusted advisor relationships with the customer’s Development, Engineering & Product organizations.
Lead the cross functional post sales team at Postman, delivering a seamless experience on behalf of the customer.
Prepare & facilitate business review meetings, training sessions, webinars, demos, & other strategic & supportive interactions.
Predict & forecast risk, renewal & expansion within the customer portfolio.

LeadershipBusiness AnalysisCloud ComputingJavascriptAPI testingREST APIDevOpsTechnical supportCustomer Success

Posted 9 days ago

Apply

🔥 Enterprise Customer Success Manager - DACH

Posted 9 days ago

📍 EMEA

🔍 API development

🏢 Company: Postman👥 501-1000💰 $225,000,000 over 1 year agoDeveloper Tools Developer APIs SaaS Enterprise Software

Strong technical background from a Bachelor's degree in Computer Science/Engineering, a related field, or relevant work experience.
8+ years of experience in customer success managing large enterprise customers, preferably for companies in the development tooling space.
Fluent in English and German.
Strong consulting skills & proven results working as a trusted advisor to drive business value for customers.
Comfortable engaging and working with all levels of technologists from individual developers to executive leaders.
Proficient in proactive networking & discovery, identifying & engaging with influential stakeholders.
Ability to drive effective & influencing conversations at the C-level.
Experience building Business value ROI models.
Good understanding of API development, DevOps principles & modern cloud infrastructure.
Technical background & prior experience with developer-focused SaaS applications/platforms strongly preferred.
Fast learner and excited to learn new technology.
Great communication skills (presentation, verbal and written).
Thrives in a collaborative, fast-paced, results-oriented team environment.

Act as trusted advisors to consult, teach, and guide customers toward increased API lifecycle maturity.
Demonstrate hands-on Postman Product knowledge to drive increased value and adoption of Postman.
Produce & execute a comprehensive adoption path of Postman products, identifying success criteria & measuring business outcomes.
Proactively identify risks to the customer achieving their stated business goals & develop plans to overcome them.
Establish executive-level trusted advisor relationships with the customer’s Development, Engineering & Product organizations.
Lead the cross-functional post-sales team at Postman, delivering a seamless experience on behalf of the customer.
Prepare & facilitate business review meetings, training sessions, webinars, demos, & other strategic & supportive interactions.
Predict & forecast risk, renewal & expansion within the customer portfolio.

Cloud ComputingJavascriptAPI testingREST APICustomer SuccessSaaS

Posted 9 days ago

Apply

🔥 Enterprise Customer Success Manager

Posted 10 days ago

📍 Australia, America, Belgium, Iceland, United Kingdom

🔍 Software security, SaaS

Proven experience working in customer success, account management, renewals, or sales.
Demonstrated experience within a technology or software company, preferably SaaS.
Experience driving customer retention, growth, and software adoption.
Proven ability to develop client strategies and track successful delivery.
Ability to work with distributed teams across cultures.
Strong communication and interpersonal skills.
Agility in responding to business priorities and challenges.
Experience collaborating with executives and decision-makers.
Strong operational and business-building skills.
A Bachelor's degree from an accredited college or university.

Set the overall vision and strategic plan for enterprise customers.
Focus on driving product adoption and ensuring a positive customer experience.
Develop customer onboarding and success processes integrating data insights.
Cultivate collaboration within the Go-To-Market team and among the customer base.
Track performance of clients and ensure adherence to success plans.
Build and maintain relationships within customer organizations.
Present business reviews showcasing metrics and defined values.
Work with renewals and sales to align on account strategies.
Ensure customer satisfaction and drive continuous product adoption.
Escalate client issues promptly and orchestrate resources for resolution.
Mitigate churn and drive expansion through customer advocacy.

AgileData AnalysisCollaborationAccount ManagementRelationship managementCustomer SuccessSaaS

Posted 10 days ago

Apply

🔥 Enterprise Customer Success Manager

Posted 20 days ago

📍 UK

🧭 Full-Time

🔍 Internet of Things (IoT)

🏢 Company: Samsara👥 1001-5000💰 Secondary Market about 4 years ago🫂 Last layoff over 4 years agoCloud Data Services Business Intelligence Internet of Things SaaS Software

4+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred.
Demonstrated experience in successfully running customer facing value motions.
Solutions-oriented with strong problem-solving skills.
Experience supporting or working with technical products.
Proven track record of building trust and communicating effectively with a wide variety of stakeholders.
Passion for going above and beyond, taking initiative, and thriving in a fast-paced, change-heavy environment.
Diplomacy, tact, and poise under pressure when working through customer issues.
Bachelor’s degree.

Be a partner to our customers to ensure that they increase the safety, efficiency, and sustainability of their operations with our IoT platform.
Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business value.
Orchestrate business reviews with our customers where we look back at past successes and align on upcoming goals.
Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types.
Mitigate escalations and resolve customer issues.
Champion, role model, and embed Samsara’s cultural principles as we scale globally.

Relationship buildingAccount ManagementCustomer Success

Posted 20 days ago

Apply

🔥 Enterprise Customer Success Manager Americas

Posted 23 days ago

📍 Americas

🧭 Full-Time

🔍 Open-source technology

🏢 Company: Canonical - Jobs

Minimum 5 years of work experience with strong relation to IT and exposure to topics like Linux OS, cloud computing, and IoT.
Excellent presentation skills with the ability to discuss complex software.
Experience building and improving internal processes for timely customer delivery.
Ability to work collaboratively with all departments and at various levels.
Knowledge of agile methodologies.
Experience with Salesforce, Jira, and CRMs is a plus.
Proficiency in Spanish and Portuguese is appreciated.

Onboard new customers and introduce them to our products and support processes.
Elaborate and coordinate complex projects in interaction with developers and IT managers.
Collaborate with Sales, Field Engineering and Support to develop engagement plans.
Manage a portfolio of customers and identify growth opportunities or renewal risks.
Run weekly customer and business review processes to prioritize and resolve blockers.
Serve as a customer advocate and influence product roadmaps and documentation.
Support customers through reactive ticket requests and create multi-customer campaigns.

AgileCloud ComputingIoTKubernetesCollaborationAgile methodologiesLinuxPresentation skillsDocumentation

Posted 23 days ago

Apply

🔥 Enterprise Customer Success Manager APAC

Posted about 1 month ago

📍 Asia Pacific

🧭 Full-Time

🔍 Open-source technology

🏢 Company: Canonical - Jobs

Minimum 5 years of work experience related to IT and exposure to topics like Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
Excellent presentation skills for guiding conversations about complex software.
Experience in building and improving internal processes while maintaining timely project delivery.
A true team player, capable of interacting with all departments and levels.
Knowledge of agile methodologies.

Onboard new customers and introduce them to our products and support processes.
Coordinate complex projects in interaction with developers, IT managers, and decision makers.
Collaborate with Sales, Field Engineering, and Support in developing engagement plans.
Manage a portfolio of customers and identify growth opportunities or renewal risks.
Run disciplined weekly customer and business reviews with cross-functional teams.
Serve as a customer advocate internally and influence Canonical's product roadmaps.
Support customers through reactive ticket requests.
Create campaigns targeting multiple customers.

AgileCloud ComputingIoTKubernetesCollaborationAgile methodologiesLinuxPresentation skillsDocumentation

Posted about 1 month ago

Apply

🔥 Enterprise Customer Success Manager Americas

Posted 3 months ago

📍 Asia Pacific, Pune

🔍 Open-source software and technology

🏢 Company: Canonical👥 1001-5000💰 $12,800,000 Crowdfunding over 11 years agoInternet of Things Open Source Cloud Computing Linux Software

Minimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
Excellent presentation skills with the ability to guide a conversation about complex softwares.
Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
A true team player capable of interacting with all departments and at all levels both internally and externally.
Knowledge of agile methodologies.
Experience with Salesforce, Jira and CRMs is a big plus!
Proficiency in Spanish and Portuguese alongside an excellent command of English is appreciated.

Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
Elaborate and coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.
Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.
Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams.
Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention.
Supporting customers through reactive ticket requests.
Create campaigns targeting multiple customers through digital touch-points and activities.

AgileCloud ComputingIoTKubernetesCollaborationAgile methodologiesPresentation skillsNetworking

Posted 3 months ago

Apply

🔥 Enterprise Customer Success Manager

Posted 3 months ago

📍 United States

🔍 SaaS, Healthcare

🏢 Company: ECP

Bachelor’s degree required.
Strong empathy for customers and passion for revenue and growth.
Experience working in fast-paced growth environments.
Proven success in client growth, retention, and satisfaction.
Effective at leading and facilitating executive meetings and managing client expectations.
Excellent storyteller using data and best practices, as well as an attentive listener.
Solution-oriented attitude, strong attention to detail, resourceful, and a strong ability to multitask.
Superior internal/external customer service and strong collaboration skills.
Early adopter of tools to streamline workflows.
CRM experience (HubSpot preferred).
Ability to travel as needed to be on-site with key customers or attend important industry events.
Enthusiasm for healthcare, especially senior healthcare or healthcare for those with intellectual and developmental disabilities.

Own the ongoing client relationship for our top ECP customers. Embed yourself in their organization and operations as a trusted thought partner.
Partner with internal teams to ensure world-class experiences for our customers throughout their lifecycle.
Responsible for proactive communication and ownership of the commercial relationship with our enterprise and upper mid-market customers (including renewals, pricing and licensing changes).
Own the client experience post-implementation, focusing on client growth, satisfaction, retention, and expansion opportunities.
Monitor account health across a book of accounts, and lead project management opportunities that contribute to client adoption, utilization, and growth.
Hold QBRs with key stakeholders that measure value delivery to prevent churn and secure expansion and renewals.
Be a product expert, able to understand what our product can and can’t do, and why, and help customers use our product to solve pain points.
Establish yourself as a trusted advisor to foster long-term partnerships with key customer stakeholders and in the market. Attending and presenting at key industry events (ex. Conferences) is expected.
Ensure that all customers derive maximum value from their investment with ECP, leveraging success plans to demonstrate ROI.
Strategically guide clients on how our tools and partnership can impact their business to secure their top initiatives.
Increase company revenue through identifying and developing opportunities to upsell customers.
Work to achieve optimal customer health and log all relevant data points to assist in reporting and forecasting.
Garner customer feedback and internally communicate strategic themes and requests to product, marketing, and other teams.
Be an exceptional communicator not only towards the customer, but internally too, to appropriately manage customer concerns.
Ability to learn new technologies and communicate those concepts to customers of varying degrees of technical expertise.
Partner with customers to develop new case studies and other sales and marketing resources.

LeadershipProject ManagementBusiness DevelopmentCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationCRM

Posted 3 months ago

Apply

🔥 Enterprise Customer Success Manager - USA

Posted 4 months ago

📍 USA

🧭 Full-Time

🔍 Language translation and localization

Proven successful experience in localization operations or account management.
Five years of experience in customer success or account management within B2B SaaS or translation companies.
Strong data analysis skills and ability to demonstrate value to customers.
Integrity, commitment, and strong ownership mentality.
Passion for customer success and satisfaction.
Eagerness for success with an aggressive growth mindset.
Excellent communication skills in English, knowledge of other European languages is a plus.
Willingness to work in a highly intense remote startup environment.

Reach quarterly objectives from assigned customers to achieve 100% QoQ utilization growth.
Accelerate engagement with new users through onboarding and regular meetings to drive expansion.
Identify and explore growth opportunities within existing accounts and collaborate with Key Account Sales.

Project ManagementData AnalysisCommunication SkillsCollaborationC (Programming language)

Posted 4 months ago

Apply

🔥 Enterprise Customer Success Manager APAC

Posted 5 months ago

📍 APAC

🔍 Open source technology

🏢 Company: Canonical👥 1001-5000💰 $12,800,000 Crowdfunding over 11 years agoInternet of Things Open Source Cloud Computing Linux Software

Minimum 5 years of work experience related to IT.
Exposure to projects involving Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT.
Excellent presentation skills.
Ability to build and improve internal processes.
Team player capable of interacting across all departments and levels.
Knowledge of agile methodologies.

Onboard new customers and introduce them to products and support processes.
Coordinate complex projects with developers, IT managers, and decision-makers.
Collaborate with Sales, Field Engineering, and Support to develop engagement plans.
Manage a customer portfolio and identify growth opportunities or renewal risks.
Conduct weekly customer and business review processes with cross-functional teams.
Serve as a customer advocate to influence Canonical's internal processes.
Support customers through ticket requests.
Create campaigns targeting multiple customers through digital channels.

AgileCloud ComputingAgile methodologiesNetworking

Posted 5 months ago

Apply

Enterprise Customer Success Manager

Requirements:

Responsibilities:

Related Jobs

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities