Enterprise Customer Success Manager APAC

Posted 2024-07-11

💎 Seniority level: Manager, Minimum 5 years

📍 Location: APAC

🔍 Industry: Open source technology

🗣️ Languages: English, Japanese, Korean, Spanish, Portuguese, German, French, Italian

⏳ Experience: Minimum 5 years

🪄 Skills: AgileCloud ComputingAgile methodologies

Minimum 5 years of work experience related to IT.
Exposure to projects involving Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT.
Excellent presentation skills.
Ability to build and improve internal processes.
Team player capable of interacting across all departments and levels.
Knowledge of agile methodologies.

Onboard new customers and introduce them to products and support processes.
Coordinate complex projects with developers, IT managers, and decision-makers.
Collaborate with Sales, Field Engineering, and Support to develop engagement plans.
Manage a customer portfolio and identify growth opportunities or renewal risks.
Conduct weekly customer and business review processes with cross-functional teams.
Serve as a customer advocate to influence Canonical's internal processes.
Support customers through ticket requests.
Create campaigns targeting multiple customers through digital channels.

Posted 2024-11-11

📍 Asia Pacific

🧭 Full-Time

🔍 Open-source technology

Minimum 5 years of work experience related to IT and exposure to topics like Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
Excellent presentation skills for guiding conversations about complex software.
Experience in building and improving internal processes while maintaining timely project delivery.
A true team player, capable of interacting with all departments and levels.
Knowledge of agile methodologies.

Onboard new customers and introduce them to our products and support processes.
Coordinate complex projects in interaction with developers, IT managers, and decision makers.
Collaborate with Sales, Field Engineering, and Support in developing engagement plans.
Manage a portfolio of customers and identify growth opportunities or renewal risks.
Run disciplined weekly customer and business reviews with cross-functional teams.
Serve as a customer advocate internally and influence Canonical's product roadmaps.
Support customers through reactive ticket requests.
Create campaigns targeting multiple customers.

AgileCloud ComputingIoTKubernetesCollaborationAgile methodologiesLinuxPresentation skillsDocumentation

Posted 2024-11-11

🔧 Requirements