Enterprise Customer Success Manager - USA

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Requirements:

• Proven successful experience in localization operations or account management in the implementation of efficient and measurable processes.
• Five years of experience in customer success or account management within B2B SaaS or in a well-established translation company.
• Ability to understand the Smartcat product vision and platform functionality in depth.
• Strong data analysis skills coupled with the ability to uncover and demonstrate value to customers.
• Integrity, full commitment, and a strong sense of ownership.
• High tolerance for cultural differences and excellent communication skills in English.

Responsibilities:

• Reach quarterly objectives (software consumption) from a portfolio of assigned customers and help achieve quarterly team objectives.
• Accelerate engagement with newly registered users through onboarding, regular meetings, and training, showing them the best path to success.
• Uncover additional growth and expansion opportunities within existing accounts, collaborating with Key Account Sales to drive expansion.