Customer Success Manager

Posted 16 days agoViewed

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💎 Seniority level: Manager, 3-5 years minimum

📍 Location: Lehi, Toronto, Santa Monica

🔍 Industry: Ecommerce

🏢 Company: Recharge👥 11-50 Electronics

🗣️ Languages: English

⏳ Experience: 3-5 years minimum

🪄 Skills: ShopifyGoCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer serviceMicrosoft OfficeNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingMicrosoft Office Suite

Requirements:

3-5 years minimum of experience managing enterprise SaaS accounts.
Experience offering consultative, white glove support to accounts.
Excellent relationship management, communication, and negotiating skills.
Resourcefulness and a practical approach to solve unexpected issues.
Great oral, written, and interpersonal communication skills.

Responsibilities:

Take ownership of your portfolio of merchants by developing relationships with all key stakeholders.
Understand and support merchants to meet their goals, providing consultative strategy to aid their growth.
Drive merchant adoption of new Recharge features and functionality.
Act as an internal advocate for merchants by collaborating cross-functionally.
Serve as an escalation point to resolve issues and enhance Recharge usage.

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Customer Success Manager

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