Apply📍 United States
🧭 Full-Time
🔍 Chemical industry
- 3-5 years of relevant experience in customer success, project management, or a similar role, preferably in the chemical industry.
- Strong understanding of the chemical industry, including market dynamics and regulatory requirements.
- Proven track record of managing projects from inception to completion.
- Proficiency in data analytics, including experience with large data sets.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving skills.
- Customer-centric mindset and passion for delivering exceptional service.
- Technical aptitude, including proficiency with standard office software, and familiarity with data analytics and basic HTML or Python skills.
- Develop and maintain strong relationships with key stakeholders at Customer organizations.
- Lead the onboarding process for new Customers, ensuring a smooth implementation of our platform.
- Conduct training sessions to educate customers on using our solutions effectively.
- Manage project timelines and deliverables for successful platform adoption.
- Track KPIs for customer implementations and provide regular performance reports.
- Advocate for customer needs in product development and enhancements.
- Proactively identify and resolve issues during customer engagements.
- Collaborate with sales to identify renewal and upsell opportunities.
Project ManagementCommunication SkillsCollaborationOrganizational skillsWritten communicationDocumentation
Posted 14 days ago
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