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Account Manager

Posted 2 months agoViewed

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💎 Seniority level: Manager

📍 Location: United States

🔍 Industry: Process manufacturing

🏢 Company: Datacor👥 11-50ManufacturingSoftware

🪄 Skills: LeadershipProject ManagementBusiness DevelopmentData AnalysisPeople ManagementProject CoordinationCross-functional Team LeadershipGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingAccount ManagementCustomer Success

Requirements:
  • Bachelor's Degree
  • Background in enterprise software/SaaS Sales, Account Management, Customer Success or similar role
  • Ability to synthesize complex issues and communicate clearly to clients and internal stakeholders
  • Proven ability to lead customers through large, complex projects
  • Strong understanding of technical concepts and problem-solving skills
  • Excellent written and verbal communication skills
  • Preferred experience with ERP, manufacturing, and warehouse management software
  • Understanding of process manufacturing & distribution concepts in the Chemical and Food and Beverage industry is preferred
  • Strong foundation in sales methodologies/frameworks such as MEDDPICC, Force Management, Challenger Sales etc. is preferred
Responsibilities:
  • Grow recurring revenue and boost net retention for assigned book of business
  • Develop and execute engagement plans to maximize customer value
  • Nurture deep, trusted-advisor relationships with various roles, including executive level and decision makers
  • Lead business process reviews with customers to uncover priorities and match them with relevant products
  • Identify and close upsell and cross-sell opportunities in collaboration with internal teams
  • Coordinate resources to ensure customer satisfaction
  • Manage client expectations regarding the delivery of products and services
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