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Senior Manager, Customer Success

Posted 4 months agoViewed

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💎 Seniority level: Manager, 5-8 years

📍 Location: Canada, Kenya, Malaysia, Netherlands, United States

🔍 Industry: Supply chain sustainability

⏳ Experience: 5-8 years

🪄 Skills: LeadershipProject ManagementCollaborationMentoringOrganizational skillsTime ManagementCoaching

Requirements:
  • 5-8 years of experience in customer success management, consulting, or project management role.
  • Minimum of 4 years experience mentoring and/or leading teams.
  • Strategic and business-minded with critical and creative thinking skills.
  • Strong team player, willing to contribute to business goals.
  • Excellent time management and organizational skills.
Responsibilities:
  • Manage the day-to-day operations of the Customer Success team.
  • Recruit, coach, mentor, and engage the Customer Success Management team.
  • Anticipate, plan, and manage resourcing requirements.
  • Develop management team through performance management and training.
  • Maintain a productive, collaborative, and service-oriented work culture.
  • Work with cross-functional management teams to support escalations.
  • Engage in skip-level meetings to enhance team cohesion.
  • Establish management standards and track business KPIs.
  • Provide feedback and recommendations to leadership.
  • Advocate for alignment on special projects.
  • Ensure security processes are in place.
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