Customer Success Manager

Posted 2024-11-07

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💎 Seniority level: Manager, At least 5 years

📍 Location: Italy

🔍 Industry: Academic and Government solutions

🏢 Company: Clarivate_Careers

🗣️ Languages: Italian, English

⏳ Experience: At least 5 years

🪄 Skills: LeadershipData AnalysisProduct ManagementSalesforceCross-functional Team LeadershipData analysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft Excel

Requirements:

Bachelor’s degree in Library Information Science or related fields.
At least 5 years of experience in a customer-facing role such as Customer Success or Account Management.
Experience with library software solutions from Ex Libris (e.g., Alma, PrimoVE, Leganto) or similar solutions.
A background in academic libraries, government, or higher education.
Fluency in both Italian and English is required.
Master's degree and experience with Customer Success software platforms is a plus.

Responsibilities:

Become a trusted advocate/advisor to customers: gain insight, offer recommendations, and provide support needed to attain stated outcomes.
Ensure customers are deriving value from products and services; work with colleagues to resolve issues.
Oversee training & implement customer adoption strategies to maximize usage and satisfaction.
Identify growth opportunities across the range of products and services offered.
Coordinate with various internal teams for effective governance and operational oversight.
Deliver regular business reviews to key customer contacts.
Assist in identifying, leading, and reporting on key Customer Success initiatives.

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Customer Success Manager

Requirements:

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