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Customer Success Manager (SaaS)

Posted 2024-11-09

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💎 Seniority level: Manager, Experience in customer success or related field

📍 Location: United States, Europe, Asia

🔍 Industry: SaaS

🗣️ Languages: English

⏳ Experience: Experience in customer success or related field

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem Solving

Requirements:
  • Proven experience in a customer success role or related field.
  • Strong communication and interpersonal skills.
  • Ability to analyze customer needs and problems.
  • Resourcefulness and a desire to continuously improve customer experience.
Responsibilities:
  • Act as a customer advocate to ensure satisfaction and successful application of the platform.
  • Respond promptly to customer inquiries and provide support.
  • Identify opportunities for customer engagement and retention.
  • Collaborate with the product team based on customer feedback.
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