Customer Success Manager, Europe/North America (m/f/d)

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Requirements:

• 2+ years experience as a customer success manager, account manager, or similar roles in a SaaS environment.
• Experience in pitching and selling, with skills in discovery, proposal creation, and negotiation.
• Proven ability to build relationships and grow revenue with SMEs.
• Excellent communication skills, capable of navigating challenging conversations.
• Familiarity with the latest tools and software, capable of discussing business value.
• Experience with CRMs and customer communication platforms like Hubspot or Salesforce.
• Self-starter with organizational skills and goal orientation.
• Adaptable in a startup environment and eager to learn.
• Ability to represent customer feedback constructively to internal teams.

Responsibilities:

• Become a Pitch and pitching expert, providing strategic consultation to top customers mainly in Europe and North America.
• Represent Pitch and help customers maximize value from the platform.
• Identify expansion opportunities, manage the deal pipeline, and create pricing proposals.
• Onboard important teams, conduct training, and oversee renewals.
• Engage with customers through various channels and collaborate with product and leadership teams.
• Implement processes to manage customer relationships and create necessary training materials.
• Advocate for customers, providing internal feedback to influence product development.
• Encourage successful customers to participate in marketing and feedback initiatives.