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Customer Success Manager

Posted 3 months agoInactiveViewed

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💎 Seniority level: Senior, 3-5 years

📍 Location: Europe

🔍 Industry: Enterprise SaaS, sustainability

🏢 Company: Altruistiq👥 51-100💰 $18,080,916 Seed over 2 years agoCleanTechSustainabilityGreenTechSoftware

⏳ Experience: 3-5 years

🪄 Skills: LeadershipProject ManagementProduct ManagementProject CoordinationCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingCross-functional collaboration

Requirements:
  • 3-5 years of experience in a customer success management role in an enterprise SaaS environment.
  • Experience managing projects involving multiple data sources, complex data integrations, and automations.
  • Experience with CRM, Customer Support/Success, Project Management tools (e.g., Salesforce, Asana, Churn Zero).
  • Ability to bring a data-driven approach to building this function.
Responsibilities:
  • Lead each customer throughout their journey with the Altruistiq platform, from onboarding to adoption.
  • Deliver technical product training to customers, demonstrating the value of platform functionalities.
  • Identify growth areas across customer accounts and collaborate with stakeholders to address them.
  • Work across internal teams to provide a holistic customer experience.
  • Provide guidance on methodologies and best practices.
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