Customer Success Manager

Posted 2024-11-07

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💎 Seniority level: Senior, 3-5 years

📍 Location: Europe

🔍 Industry: Enterprise SaaS, environmental sustainability

🏢 Company: Altruistiq

⏳ Experience: 3-5 years

🪄 Skills: LeadershipProject ManagementProduct ManagementProject CoordinationCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Requirements:

3-5 years of experience in a customer success management role in an enterprise SaaS environment.
Experience managing projects involving multiple data sources and complex data integrations.
Experience with CRM, Customer Support/Success, and Project Management tools.
Candidates should have a data-driven approach to building this function.

Responsibilities:

Leading each customer throughout their journey with the Altruistiq platform, from onboarding to adoption.
Delivering technical product training to customers to demonstrate value.
Identifying growth areas across customer accounts and collaborating with relevant stakeholders.
Working with internal teams to provide a holistic customer experience.
Providing guidance on platform methodologies and best practices.

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Customer Success Manager

Requirements:

Responsibilities:

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