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(Fluent English) Customer Success Manager (Bosnia and Herzegovina)

Posted 8 days agoViewed

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💎 Seniority level: Manager, 1+ year

📍 Location: Bosnia and Herzegovina

🔍 Industry: SaaS

🏢 Company: SupportYourApp👥 1001-5000💰 over 2 years agoData Collection and LabelingUX DesignOutsourcingWeb DevelopmentTechnical SupportCall CenterInformation TechnologyTravelSoftwareSocial Media

🗣️ Languages: English

⏳ Experience: 1+ year

🪄 Skills: MultitaskingAccount ManagementSales experienceTechnical supportCustomer SuccessSaaS

Requirements:
  • Excellent English skills (C1)
  • 1+ year experience in account management or customer success
  • Conflict resolution and de-escalation skills
  • Sales orientation with a focus on customer retention
  • Ability to manage multiple tasks and relationships
Responsibilities:
  • Communicate effectively with partnering merchants
  • Manage the entire onboarding process post-deal closure
  • Guide customers through installation process
  • Conduct regular check-ins with existing customers
  • Oversee the renewal process for all customers
  • Identify opportunities to expand customer usage
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