Remoote.app

Work from anywhere. Start here.

JobsFree resume builderCompaniesLog in
Apply

Customer Success Manager

Posted 3 months agoInactiveViewed

View full description

💎 Seniority level: Manager, At least 5 years

📍 Location: Italy

🔍 Industry: Academic and government solutions

🏢 Company: jobs

🗣️ Languages: Italian, English

⏳ Experience: At least 5 years

🪄 Skills: LeadershipProduct ManagementSalesforceProject CoordinationCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationAccount Management

Requirements:
  • Bachelor’s degree in Library Information Science or related fields.
  • At least 5 years of experience in a customer facing role such as Customer Success or Account Management.
  • Previous experience with library software solutions from Ex Libris, such as Alma, PrimoVE or Leganto.
  • Background in academic libraries, government, or higher education is preferred.
  • Fluency in both Italian and English is required.
  • Master's degree and experience using a Customer Success software platform (Salesforce.com, Gainsight, etc.) would be advantageous.
Responsibilities:
  • Become a trusted advocate/advisor to customers: gain insight, offer recommendations, and provide the support needed to attain stated outcomes.
  • Deliver an exceptional customer experience: ensure customers are deriving value from Ex Libris products and services; work with colleagues across the organization to ensure swift issue resolution.
  • Oversee customer training & implement customer adoption strategies to maximize usage, satisfaction, and ROI.
  • Drive growth: secure existing business and identify expansion opportunities across the range of products and services.
  • Provide high-level governance and operational oversight: maintain effective internal working relationships with various teams.
  • Deliver regular business reviews: collaborate with Sales to review progress against goals with key customer contacts.
  • Support Customer Success mission: assist leadership by identifying and reporting on key initiatives.
  • Partner and Mentor: support a best-in-class team by sharing knowledge and providing improvement input.
Apply

Related Jobs

Apply
🔥 Senior Customer Success Manager (m/w/d)
Posted 3 months ago

📍 Germany, European countries

🧭 Full-Time

🔍 Employee app, B2B SaaS

🏢 Company: Flip App

  • Mindestens 3 Jahre Berufserfahrung in den Bereichen Customer Success, Consulting, Account Management oder Projektmanagement.
  • Fundierte Projektmanagement-Skills mit einem Talent für Priorisierung.
  • Ausgeprägte kommunikative und empathische Fähigkeiten im Umgang mit Kunden.
  • Erfahrung im Arbeiten in einem dynamischen Umfeld mit mehreren parallelen Projekten.
  • Hervorragende Kommunikations- und Präsentationsfähigkeiten in Deutsch und Englisch.
  • Eigenverantwortliches Onboarding und Betreuung unserer strategischen Mid-Market & Enterprise-Kunden.
  • Gestaltung und Umsetzung von kundenspezifischen Account-Entwicklungsstrategien.
  • Aufbau und Pflege nachhaltiger, vertrauensvoller und erfolgreicher Kundenbeziehungen.
  • Projektmanagement während der gesamten Customer Journey, einschließlich Planung, Umsetzung und Überwachung von Projekten.
  • Aktive Mitgestaltung und kontinuierliche Optimierung unseres Customer Success Bereichs.

Project ManagementProject CoordinationCommunication SkillsAccount ManagementCustomer Success

Posted 3 months ago
Apply
Apply
🔥 Customer Success Manager (TIME) - DACH (m/f/d)
Posted 4 months ago

📍 EU

🔍 Market research

  • Degree in psychology, business administration, market research or related fields.
  • Experience in market research, especially in the TIME industry.
  • 3–5 years of experience in supporting and consulting B2B customers.
  • Proficient in German and English.
  • Hands-on mentality, pragmatism, and proactivity.
  • Experience in dynamic, interactive environments.
  • Strong communication skills and active listening ability.
  • Serve as the primary point of contact and advisor for a portfolio of clients.
  • Help clients understand and utilize consumer insights to achieve business goals.
  • Prepare and conduct workshops to educate customers on market research methods.
  • Monitor customer activity and proactively reach out to enhance their usage of Appinio.
  • Manage renewals, cross-sells, upsells, and customer subscriptions.
  • Identify growth opportunities in collaboration with the sales organization.
  • Continuously gather customer feedback and advocate for their needs internally.

Communication SkillsAnalytical SkillsCollaboration

Posted 4 months ago
Apply
Apply
🔥 Graduate Customer Success Manager
Posted 4 months ago

📍 Africa, Lagos

🧭 Full-Time

🔍 Open source technology

🏢 Company: Canonical - Jobs

  • Customer-facing experience.
  • An empathetic individual with a natural drive to help others.
  • Passion for technology, particularly infrastructure and Ubuntu.
  • Excellent presentation skills.
  • Strong organisational skills, ability to structure and update documentation.
  • A team player capable of interacting with all departments.
  • A strong focus on supporting customers by finding solutions to ticket requests.
  • Enrich documentation about problem solving, Q&A, onboarding materials.
  • Drive campaigns targeting multiple customers through digital touch-points and activities.
  • Identify high potential as well as high risk customers from newly onboarded users or customers.
  • Onboard new customers and introduce them to our products and support processes.
  • Collaborate with Sales and Support in developing and delivering engagement plans.
  • Engage with portfolio customers to ensure risk identification.
  • Collect customer feedback for product team.

KubernetesCommunication SkillsAnalytical SkillsCollaboration

Posted 4 months ago
Apply